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Delivery Information

 
Delivery

All orders placed by 5:00pm (Monday to Friday) will be despatched that day and in most cases should be delivered the next working day depending on your lcoation and products ordered, this excludes bank holidays. 

 

Backorders & Returns

 
Backorders

Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date.

Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified.

If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.

Returns

Please notify us within 7 days should you wish to return any item(s) we have supplied. Please complete a returns request which can be found in the eAccount section on this website.

    Shortages

    If any item that you have ordered does not arrive please email us within 3 working days with the following information:

  •  Delivery note number
  •  Internet order number
  •  Product code and description of the item(s)
  •  The quantity of each item(s) ordered
  •  The quantity of each item(s) recieved
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